Refund Policy

Our Commitment

At JustDMs, we want you to be completely satisfied with our service. This Refund Policy outlines the circumstances under which refunds are available and the process for requesting one.

1. 7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee for your first paid subscription charge after the free trial period ends.

Eligibility Requirements:

• The refund request must be made within 7 calendar days of your initial paid subscription charge
• This guarantee applies only to your first payment after the trial
• Your account must be in good standing (no violations of Terms of Service)
• You must provide a brief reason for the refund request

How It Works:

• Day 0: Your 7-day free trial ends and you are charged for your first subscription period
• Days 1-7: You may request a full refund by contacting support@justdms.com
• After Day 7: Refund eligibility expires; standard cancellation policies apply

2. Free Trial Period

All new users receive a 7-day free trial with limited features:

• 5 connected accounts
• 50 DMs plus automated follow-ups
• Full access to core features

Trial Cancellation:

• You may cancel your trial at any time before it ends
• If canceled before trial expiration, you will not be charged
• No refund is necessary if you cancel during the trial period
• Access continues until the end of your trial period even after cancellation

3. Subscription Renewals

Important: The 7-day money-back guarantee does NOT apply to subscription renewals.

• Renewal charges are non-refundable
• You may cancel your subscription at any time to prevent future charges
• After cancellation, you retain access until the end of your current billing period
• No pro-rated refunds are provided for mid-cycle cancellations

We recommend canceling before your renewal date if you do not wish to continue.

4. Plan Upgrades and Downgrades

Upgrades:

• Take effect immediately
• You are charged the prorated difference for the remainder of your billing cycle
• The new plan price applies to your next renewal
• No refunds for upgrades

Downgrades:

• Take effect at the start of your next billing cycle
• You continue to have access to your current plan until renewal
• No refunds for the difference between plans

5. Non-Refundable Circumstances

Refunds are NOT available in the following situations:

• Subscription renewals (beyond the initial purchase)
• Requests made after the 7-day guarantee period
• Account suspension or termination due to Terms of Service violations
• Partial refunds for unused time within a billing period
• Changes to pricing or features
• Third-party fees or charges (banking, payment processor fees)
• Dissatisfaction after the guarantee period has expired
• Technical issues on third-party platforms (e.g., Skool)

6. How to Request a Refund

To request a refund under the 7-day money-back guarantee:

Step 1: Contact Support

• Email: support@justdms.com
• Subject line: "Refund Request"
• Include your account email address
• Provide a brief reason for your request

Step 2: Verification

Our team will verify your account status and ensure your request falls within the 7-day guarantee period.

Step 3: Processing

• Eligible refunds are processed within 3-5 business days
• Refunds are issued to the original payment method
• You will receive a confirmation email once processed

Step 4: Account Access

Upon refund approval, your account will be downgraded to the free trial or canceled, depending on your preference.

7. Refund Processing Time

• Approval Time: Refund requests are reviewed within 24-48 hours
• Processing Time: Approved refunds are initiated within 3-5 business days
• Bank Processing: It may take an additional 5-10 business days for the refund to appear in your account, depending on your financial institution

If you do not see your refund after 15 business days, please contact your bank or credit card company, then reach out to our support team.

8. Cancellation vs. Refund

Cancellation:

• Stops future charges
• Can be done at any time through your account settings
• Access continues until the end of your paid period
• No money is returned

Refund:

• Returns money already paid
• Only available within 7 days of initial subscription charge
• Requires submitting a refund request
• Results in immediate loss of paid access

9. Exceptional Circumstances

In rare cases, we may consider refund requests outside of the standard policy due to:

• Technical issues on our end that prevented service use
• Billing errors or duplicate charges
• Unauthorized charges
• Other extenuating circumstances at our discretion

Each case is evaluated individually. Contact our support team to discuss your situation.

10. Payment Disputes and Chargebacks

Before initiating a chargeback: Please contact our support team at support@justdms.com. Most billing issues can be resolved quickly without the need for a dispute.

Chargeback Consequences:

• Immediate account suspension
• Loss of all data and access
• Possible permanent ban from the service
• Additional fees may apply if the chargeback is found to be invalid

Chargebacks should only be used as a last resort after exhausting support channels, or in cases of fraud or unauthorized charges.

11. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Material changes will be communicated via email to active subscribers. Your continued use of the service after changes constitutes acceptance of the updated policy.

12. Contact Information

For refund requests, billing questions, or policy clarifications:

Email: support@justdms.com

Please include "Refund Request" or "Billing Question" in your subject line for faster processing.