1. Introduction
JustDMs ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our browser extension and web application (collectively, the "Service"). By using the Service, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Information You Provide
- Account Information: Name, email address, password, and billing information
- Profile Data: Connected Skool account credentials and profile information
- Content Data: Messages, campaigns, and communication data you create or send through the Service
- Support Communications: Information provided when contacting customer support
2.2 Automatically Collected Information
- Usage Data: Features used, actions taken, time spent, and interaction patterns
- Device Information: Browser type and version, operating system, device identifiers
- Log Data: IP address, access times, pages viewed, and links clicked
- Cookies and Tracking: We use cookies and similar technologies to track activity and improve user experience
2.3 Information from Third Parties
- Skool Platform Data: Information retrieved from Skool communities with your authorization
- Payment Processors: Transaction data from Stripe
- Authentication Services: Information from Firebase for account security
3. How We Use Your Information
We use collected information for the following purposes:
- Service Delivery: Provide, operate, and maintain the Service
- Account Management: Create and manage your account, process subscriptions
- Communication: Send messages, follow-ups, and notifications on your behalf
- AI Personalization: Generate personalized message content using AI
- Customer Support: Respond to inquiries and provide technical assistance
- Service Improvement: Analyze usage patterns to enhance features and user experience
- Security: Monitor for unauthorized access and prevent fraud
- Legal Compliance: Comply with applicable laws and regulations
- Marketing: Send promotional materials and product updates (with consent)
4. How We Share Your Information
We may share your information in the following circumstances:
4.1 Service Providers
We share information with third-party service providers who perform services on our behalf:
- Payment processing (Stripe)
- Cloud hosting and storage services
- Authentication services (Firebase)
- Analytics providers
- Customer support platforms
4.2 Business Transfers
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4.3 Legal Requirements
We may disclose information if required by law or in response to:
- Legal processes (subpoenas, court orders)
- Government or regulatory requests
- Protection of our rights and property
- Prevention of fraud or illegal activity
4.4 With Your Consent
We may share information with third parties when you explicitly consent to such sharing.
5. Data Security
We implement industry-standard security measures to protect your information:
- End-to-end encryption for sensitive data transmission
- Secure password hashing and storage
- Regular security audits and vulnerability assessments
- Access controls and authentication mechanisms
- Encrypted data storage in secure cloud infrastructure
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Data Retention
We retain your information for as long as necessary to:
- Provide the Service to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Maintain business records
When your account is deleted, we will remove or anonymize your personal information within 30 days, except where retention is required by law.
7. Your Privacy Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Portability: Request transfer of your data to another service
- Objection: Object to processing of your information for certain purposes
- Restriction: Request limitation on how we use your information
- Withdraw Consent: Withdraw consent for data processing where consent was provided
To exercise these rights, contact us at support@justdms.com. We will respond within 30 days.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Maintain user sessions and authentication
- Remember user preferences and settings
- Analyze usage patterns and improve the Service
- Track marketing campaign effectiveness
You can control cookies through your browser settings. However, disabling cookies may limit functionality of the Service.
Types of Cookies We Use:
- Essential Cookies: Required for Service operation
- Performance Cookies: Help us understand how users interact with the Service
- Functional Cookies: Remember your preferences and settings
- Analytics Cookies: Collect aggregated usage statistics
9. Third-Party Links and Services
Our Service may contain links to third-party websites or integrate with external services (like Skool). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
10. Children's Privacy
Our Service is not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete that information immediately.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from those in your jurisdiction. By using the Service, you consent to such transfers. We ensure appropriate safeguards are in place to protect your information.
12. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information is collected, used, shared, or sold
- Right to delete personal information
- Right to opt-out of the sale of personal information (we do not sell your information)
- Right to non-discrimination for exercising your rights
To exercise these rights, email us at support@justdms.com with "CCPA Request" in the subject line.
13. European Privacy Rights (GDPR)
If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):
- Right to access your personal data
- Right to rectification of inaccurate data
- Right to erasure ("right to be forgotten")
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent
- Right to lodge a complaint with a supervisory authority
Our legal basis for processing your data includes: consent, contractual necessity, legitimate interests, and legal obligations.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email or through a prominent notice on the Service. The "Last Updated" date at the top indicates when this policy was last revised. Your continued use of the Service after changes constitutes acceptance of the updated policy.
15. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: support@justdms.com
For GDPR-related inquiries, you may also contact our Data Protection Officer at: dpo@justdms.com